Privacy & Data Protection (AVG)
At Felipe Hoyos International Psychology, your privacy and the confidentiality of your information are paramount. This policy explains how we collect, store, and process your personal data in compliance with the General Data Protection Regulation (GDPR) and the Dutch Algemene Verordening Gegevensbescherming (AVG), ensuring transparency, security, and respect for your rights.
1. Who We Are
Felipe Hoyos International Psychology is dedicated to providing high-quality mental health services to our clients. As part of our commitment to privacy, we follow strict data protection guidelines under the AVG to responsibly handle personal data.
2. Types of Data Collected
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, and any other relevant personal details needed for communication and invoicing.
- Medical Records: Client notes and records essential to the provision of mental health care services.
- Usage Data: Website browsing data, such as IP addresses and interaction patterns, collected through Google Analytics to help us improve our online experience.
3. How We Use Your Data
Felipe Hoyos International Psychology uses your personal data only for purposes that are directly related to:
- Providing mental health services and ensuring personalized care.
- Managing appointments, invoicing, and other administrative functions.
- Complying with legal and regulatory obligations under Dutch law.
4. Legal Basis for Processing
Under the AVG and GDPR, we process personal data based on:
- Consent: Explicit consent for specific uses where required (e.g., for sharing data with other healthcare professionals at your request).
- Contractual Necessity: Processing necessary to fulfill our service obligations.
- Legal Obligations: Compliance with laws, including Dutch health data regulations.
- Legitimate Interest: Where we have a legitimate reason to process data, such as improving service quality, provided it does not infringe upon your rights.
5. Your Rights Under AVG
The AVG grants you certain rights regarding your data, including:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or outdated data.
- Erasure: Request deletion of your data, except where we are legally required to retain it.
- Restriction: Ask us to limit processing under certain conditions.
- Portability: Receive a copy of your data in a structured, common format.
- Objection: Object to processing based on legitimate interest, where applicable.
To exercise any of these rights, please contact us at felipe@fhip.nl.
6. Data Security
We implement strict security measures to protect your data from unauthorized access, modification, or disclosure. Access to personal information is restricted to authorized staff only, and our security protocols are regularly reviewed to ensure compliance with AVG standards.
7. Third-Party Data Sharing
Your data is treated as confidential. We do not share personal information with third parties except in the following cases:
- When required by Dutch law.
- To comply with health regulations.
- With Google Analytics, to analyze website use while ensuring privacy safeguards are in place.
8. Data Retention
We retain personal data for the period required under Dutch law, following health and safety regulations and guidelines, or as long as necessary to fulfill the purposes for which it was collected.
9. Changes to this Policy
Our privacy policy may be updated periodically to reflect regulatory changes or improvements in our data protection practices. Changes will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
For questions or concerns regarding this policy, or to exercise your rights under the AVG, please reach out to us at:
Felipe Hoyos International Psychology
Email: felipe@fhip.nl